1. About This Policy
Oamaru Panel and Paint ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand). This policy explains what information we collect, how we use it, and your rights as an individual.
2. What Information We Collect
We may collect personal information when you contact us, request a quote, or engage our services. This includes:
- Name, phone number, and email address
- Vehicle details (make, model, registration)
- Insurance policy details and claim numbers
- Damage descriptions and repair history
- Payment information (processed securely via third-party providers)
We also collect information submitted through our website contact form, including messages and service enquiries.
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide quotes, carry out repairs, and manage your job
- To communicate with you about your vehicle and our services
- To liaise with insurance companies on your behalf where authorised
- To process payments and maintain financial records
- To comply with legal and regulatory requirements
- To improve our services and respond to feedback
We do not use your information for unsolicited marketing without your consent.
4. Disclosure of Information
We do not sell or share your personal information with third parties except where:
- You have given us permission (e.g. to contact your insurer)
- Required by law or a regulatory authority
- Necessary to deliver our services (e.g. parts suppliers, subcontractors)
5. Information Principle 11 - Limits on Disclosure
Under Information Privacy Principle 11 of the Privacy Act 2020, we will not disclose your personal information to anyone else unless one of the permitted exceptions applies. Your information will only be used for the purpose for which it was collected or for a directly related purpose.
6. Storage and Security
We take reasonable steps to protect your personal information from loss, unauthorised access, and misuse. Information is stored securely and access is limited to staff who need it to perform their role.
7. Retention of Information
We retain personal information for as long as necessary to provide our services and meet legal obligations. Vehicle repair records may be kept for up to 7 years for warranty, legal, and accounting purposes.
8. Access and Correction
Under the Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Be informed of how your information is used
To make a request, contact us using the details below. We will respond within 20 working days as required by the Act.
9. Complaints
If you believe we have breached your privacy, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz or phone 0800 803 909.
10. Website and Cookies
Our website does not use tracking cookies or analytics beyond standard hosting logs. Information submitted through our contact form is processed by a third-party form service and transmitted securely to our email.
11. Contact Us
For any privacy-related enquiries or to exercise your rights under the Privacy Act 2020:
Oamaru Panel and Paint
Phone: 022 108 6655
Email: body@nomg.co.nz
Location: Oamaru, New Zealand