1. Acceptance of Terms
By engaging the services of Oamaru Panel and Paint ("we", "us", "our"), located in Oamaru, New Zealand, you agree to be bound by these Terms and Conditions. These terms apply to all repair work, quotes, and services provided by Oamaru Panel and Paint.
2. Quotes and Estimates
All quotes provided are estimates based on visible damage assessed at the time of inspection. Additional damage found during the repair process may result in revised costs. We will notify you of any material changes before proceeding with additional work.
- Written quotes are valid for 30 days from the date of issue.
- Verbal estimates are indicative only and do not constitute a binding quote.
- Quotes do not include the cost of parts unless explicitly stated.
3. Authorisation to Proceed
By authorising us to begin repairs (verbally, in writing, or by signing a job card), you confirm you have the legal right to authorise the repair of the vehicle and accept responsibility for the agreed costs.
4. Insurance Claims
Where work is to be covered by an insurance policy, the vehicle owner remains responsible for payment if the insurer declines or partially declines the claim. We are not responsible for the outcome of insurance assessments or disputes between you and your insurer.
- We require confirmation from your insurer before commencing insurance-covered work where practical.
- Any excess payments are the responsibility of the vehicle owner.
- We reserve the right to charge the vehicle owner directly if an insurer fails to pay within a reasonable time.
5. Payment Terms
Payment is due upon collection of the vehicle unless a credit account or insurance arrangement has been agreed in advance. We accept cash, EFTPOS, and bank transfer. Vehicles will not be released until payment is received in full.
Outstanding accounts may incur interest at a rate of 2% per month on overdue amounts. Recovery costs associated with debt collection will be passed on to the debtor.
6. Parts and Materials
We use quality OEM or equivalent parts sourced from reputable suppliers. Where you request specific parts (e.g. genuine manufacturer parts), additional costs may apply. We do not accept liability for parts supplied by the customer.
7. Vehicle Collection and Storage
Vehicles must be collected within 5 working days of notification that repairs are complete. Vehicles left beyond this period may incur a storage fee of up to $30 per day. Oamaru Panel and Paint accepts no liability for vehicles left on the premises beyond 30 days.
8. Warranty
We stand behind our workmanship. Repairs carried out by Oamaru Panel and Paint are warranted against defects in workmanship for a period of 12 months from the date of completion. This warranty does not cover damage caused by further accidents, misuse, or normal wear and tear.
- Paint warranty covers adhesion, peeling, and colour fading under normal conditions.
- Warranty is void if the vehicle has been involved in a subsequent accident affecting the repaired area.
- Claims must be made in writing within the warranty period.
9. Limitation of Liability
To the maximum extent permitted by New Zealand law, Oamaru Panel and Paint's total liability for any claim arising out of or relating to our services shall not exceed the amount paid for the specific service giving rise to the claim. We are not liable for any indirect, incidental, or consequential loss.
10. Personal Property
Oamaru Panel and Paint takes reasonable care of vehicles in our possession. However, we are not responsible for personal items left in vehicles. Please remove all valuables before leaving your vehicle with us.
11. Dispute Resolution
If you have a complaint, please contact us directly first. We are committed to resolving disputes fairly and promptly. If an issue cannot be resolved directly, disputes may be referred to the Motor Trade Association or relevant New Zealand dispute resolution services.
12. Governing Law
These terms are governed by and construed in accordance with the laws of New Zealand. The Consumer Guarantees Act 1993 and Fair Trading Act 1986 apply where relevant and cannot be excluded.
Contact
For any questions regarding these terms, please contact us:
Oamaru Panel and Paint
Phone: 022 108 6655
Email: body@nomg.co.nz
Location: Oamaru, New Zealand